AI WhatsApp Business Auto-Responses
Set up intelligent auto-responses for WhatsApp Business queries using AI, handling FAQs, bookings, and product inquiries 24/7.
Time
3 hours
Difficulty
intermediate
Tools
4 tools
What You'll Achieve
24/7 instant responses to 70% of WhatsApp queries with intelligent human escalation for complex issues.
Prerequisites
- WhatsApp Business account
- Last 100 message history
- Automation platform (WATI/AiSensy)
TOOLS USED
STEPS
Map common queries
Review last 100 WhatsApp messages. Categorise into: FAQs, pricing, booking, support, other.
Build response templates
Use ChatGPT to generate responses for each category in your brand's tone. Include variables for personalisation.
Set up automation
Use WATI, AiSensy, or WhatsApp Business API to configure trigger-response rules.
Configure escalation
Set keywords/intents that trigger human handoff (complaints, complex queries, high-value leads).
Test and refine
Run for 1 week. Review AI responses for accuracy. Refine templates based on customer feedback.
Overview
Indian businesses live on WhatsApp. This workflow sets up AI-powered auto-responses that handle common queries instantly while routing complex ones to humans.
Frequently Asked Questions
Is this allowed by WhatsApp?+
Yes, using official WhatsApp Business API partners like WATI or AiSensy is fully compliant.
What about regional languages?+
AI can respond in Hindi, Tamil, Telugu, and other Indian languages. Specify the language in your template configuration.
Disclaimer: This workflow is provided for educational purposes. Tool names and pricing are subject to change by their respective providers. Always review each tool's terms of service before use. Results may vary based on your inputs and the AI models available to you.